E-COMMERCE FAQ
ORDER AND SHIPPING

How is sales tax calculated on my order?

The amount of tax charged to your order depends on the type of item purchased and the destination’s Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.

Can I cancel/modify my order once it has been submitted?

Unfortunately not - Once an order is submitted it cannot be modified or cancelled. The good news? You can return your order by mail or in store as soon as you receive your package.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the 'track order' option here and enter your order number and email address or sign into your account

My tracking says delivered but I have yet to receive my order.

Please allow up to 3 business days from your order’s delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

I'm missing an item listed on my packing slip.

Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us.

Are shipping fees refundable?

All shipping costs, including returns costs are non-refundable.

New! Pickup your order in one of our Dynamite Stores.

Please note that for the moment, "Pickup in-store"' is only available in certain regions and in certain stores. To see if you are eligible, please proceed to checkout as usual. If your Postal Code is within region, you will be asked to select the "pickup in-store" option, or to opt out.

How much does it cost to pick up my order in store?

"Pickup in-store" is a free service!

Can I select to pick up certain items in a store and have others shipped to another location?

Unfortunately, no. For the moment, you can only select one shipping option for your order.

When will I know when my order is ready to be picked up?

We will give you a call once your order is ready to be picked up. It takes between 2-5 business days for a store to receive your order. Please note that during high volume periods or holidays, it might take longer to process and ship your order. So please be patient, it's coming!

What do I need to bring with me to pick up my order

 

 

  • I will pick up the order myself:
    You need to bring a valid photo ID OR a proof of purchase; this can be a physical or a digital copy of your "Order confirmation" email.
  • If someone else picks up my order:
    They need to bring a valid photo ID AND a proof of purchase; this can be a physical or a digital copy of the "Order confirmation" email.

     

What are the business hours for store pickup?

Click here to find all the store opening hours.

How much time do I have to pick up my order?

You have 15 days to pick up your order from the moment you receive our phone call. After that, the store will return the merchandise to our Distribution Centre and you will no longer be able to claim your order. Please note a return postage fee of $9.00 (plus applicable taxes) will be deducted from your total refund.


If you have any more questions about "Pickup in-store", please don't hesitate to contact our Customer Care Department by email or by phone at 1-888-882-1138.


EXCHANGES AND RETURNS

Can I exchange/return my item(s) in store?

Yes – Items purchased online (except for final sale items) can be exchanged or returned in store within 30 days from your order date. Your original sales receipt is required.
*Please note that our stores cannot credit your PayPal or Virtual Debit account. A Dynamite gift card will be given as a refund in its place. If you return your order by mail to our Distribution Centre, a credit will be issued directly toward your PayPal or Virtual Debit account.

Can I return my Dynamite items to a Garage store and vice versa?

Unfortunately not – merchandise can only be returned to the store brand they are from.

If I purchase a sale item online, is it final sale?

Not necessarily - The only final sale items are:
Earrings, bodysuits, swimwear, underwear, fragrance and beauty products are "final sale" with no possibility of refund or exchange unless the merchandise was found to be defective. Belts, socks, leggings, and pyjamas with the original packaging are refundable.

Can I exchange an item by mail?

Unfortunately, exchanges can only be made in store. Orders sent back to our Distribution Centre can only be refunded.

When returning by mail, how long will my refund take?

Upon receipt, allow approximately 10 business days for your credit to process and a few additional days for your bank to process it.

PROMOTIONS AND COUPONS

Are the prices/promotions the same as in store?

Since we offer exclusive in store and online offers, they sometimes differ. Please note that online prices cannot be matched in store.

Can I use my coupon online?

The Dynamite and Garage Birthday coupon and the Customer Satisfaction Survey Coupon can be redeemed both online and in store. Redemption may vary for other coupons, please see details for more information.

If you have any questions, please don’t hesitate to contact our Customer Experience Department by mail or by phone at 1-888-882-1138 (Canada) and 1-888-342-7243 (USA).




Dynamite Loyalty Program FAQs
GENERAL

What is Dynamite Studio?

The Dynamite Studio Loyalty Program is a fun and personalized loyalty experience that rewards members for shopping at Dynamite in-store, online or on the app. This exclusive program invites members to browse all of the latest fashion trends, discover new outfits catered to them, and see what’s trending in their area, all at a finger's reach. Members will be able to:

  • Earn badges: Complete challenges to unlock valuable rewards.
  • Collect rewards: Receive exclusive discounts to save on styles in-store, online or on the app.
  • Get personalized outfit ideas: Receive hand-selected product recommendations based on personal taste.
  • Reach VIP status: Get personalized outfit boxes, free shipping on all orders, VIP invites to events, additional exclusive offers and more chances to win our monthly loyalty contest!
  • More chances: Purchases at Garage will also count towards these badges (in-store, online or on the app).

 

Why join Dynamite Studio? What benefits do I get?

When you sign up for Dynamite Studio you'll get a personalized shopping experience! Sign up and receive:

  • A birthday offer
  • Exclusive offers just for you
  • Product recommendations unique to your taste
  • Updates on events and the hottest looks trending in your area
  • First dibs on the latest trends
  • Early access to our hottest sales
  • Exclusive access to contests

How can I join Dynamite Studio?

Join Dynamite Studio by signing up through one of the following ways:

  • Mobile App: Download the Dynamite app and create an account using a valid email address and password. It is available on the App Store and Google Play Store
  • Website: Sign up for the program on the “Loyalty” section of the Dynamite website by creating an account using a valid email address and password.
  • In-Store: Sign up in-store at Dynamite during checkout by providing a valid email address. Complete your registration by email and create a password for your personal profile.
BADGES AND REWARDS

How do I earn badges? What rewards will I get?

You can earn badges by completing shopping challenges with Dynamite in-store, online, or on the app. Complete the challenges outlined below to earn the following badges:

BADGE CHALLENGE REWARD
Complete
Profile
Simply fill out your personal profile online or on the app to collect the badge and receive a birthday offer on us! Don’t forget to enter all your profile information, including your first and last name, date of birth, and your complete address, including the phone number. 10% off one purchase, up to a maximum of $10 off
Buy 2 Ways Collect the badge by spending a minimum of $50 over the program year on
a) each brand (Dynamite and Garage) or
b) either brand on two different channels (in-store, on the app or online)
20% off one purchase, up to a maximum of $20 off
Buy 3X Shop Dynamite or Garage three times to collect the badge (min. spend is $20 per day, maximum of one transaction per day). 20% off one purchase, up to a maximum of $20 off
Buy 5X Collect the badge by shopping Dynamite or Garage five times (min. spend is $50 per transaction, maximum of one transaction per day). 25% off one purchase, up to a maximum of $25 off
Spend $200 Collect the badge by spending a total of at least $200 over the program year(before tax, excluding the purchase of gift cards and shipping costs) at Dynamite and/or Garage. 20% off one purchase, up to a maximum of $20 off
Spend $500 Collect the badge by spending a total of at least $500 over the program year(before tax, excluding the purchase of gift cards and shipping costs) at Dynamite and/or Garage. 25% off one purchase, up to a maximum of $25 off

Earned badges and rewards will be available within 2 business days from the in-store purchase date and/or from when the online order is processed and shipped.

More chances: Don’t forget that your purchases at Garage will also contribute towards these badges (in-store, online or on the app).

Click here for more details.

Can I earn more than one badge in a purchase?

Yes, it is possible to earn more than one badge per transaction, provided that the badge challenge criteria for both badges is met at the time of purchase. For example: you can earn the Buy 3 Times badge and the Spend $200 badge if you qualify for both badges at that time.

What is a qualifying purchase?

Qualifying purchases include any purchases from Dynamite and Garage in Canada and the USA (in-store, online or on the app).
Transaction Badges (Buy 3 Times, Buy 5 Times): : Each qualifying transaction must be valued at a minimum of $50 before taxes and shipping, maximum of one qualifying transaction per day.
Brand Badge (Buy 2 Ways): Spend a minimum of $50 over the program year on:
a) Each brand (Dynamite and Garage) or
b) Either brand on two different channels (in-store, on the app or online).
Spend Badges (Spend $200, Spend $500):Total spend over the program year is calculated on the total price before taxes and shipping. This includes the use of gift cards, but excludes the purchase of gift cards. Note: CAD and USD purchases are valued at the same amount ($1 CAD = $1 USD with no exchange rate difference).
Gift Cards: Gift card purchases are not included in your total purchase price; however, the use of gift cards is included.

How do I redeem my rewards?

All your reward offers are stored in the “Studio Offers” section on the app or on your Dynamite profile via the Dynamite website. Information stored includes earned rewards and personalized offers.
Rewards for earned badges can be redeemed in the following way:

  • In-store: Scan the offer barcode during checkout while making a purchase at Dynamite or Garage stores.
  • Online: Add a selected offer from your “Studio Offers” during checkout when shopping on the Dynamite or Garage website.
  • Mobile app: Add a selected offer from your “Studio Offers” during checkout when shopping on the Dynamite or Garage app.

 

Can I redeem more than one reward offer in a purchase?

No, reward offers are not combinable. Only one reward offer can be redeemed in a purchase. This includes earned rewards, personalized offers, and select in-store/online promotions.

What happens when I make a return or an exchange?

Returns: If your return causes your overall spend to fall below a Transaction or Spend badge challenge threshold, you will lose your earned badge and reward. You will re-earn the badge and reward once you make a qualifying purchase and meet the badge requirements. Note: you will not re-earn any rewards that have already been redeemed.

Exchanges: There is no impact for exchanges of the same value. If the item is exchanged for a higher valued item, then the difference will be included as incremental spend (and counted as an additional transaction if valued at over $50 and done on a separate day than the original transaction). If the item is exchanged for a lower value item, then the difference will be subtracted from your total spend (and counted as negative transaction if overall spend falls below $50).

Do my badges and rewards expire?

Badges: All badges reset at 11:59pm EST on April 30, 2018 and will be removed from your account after the reset date. You will have a chance to re-earn your badges the following year.

Rewards: Rewards are valid 3 months after being issued

VIP STATUS

How do I become a VIP?

To achieve VIP status, you will need to successfully collect all 6 badges before April 30 11:59pm EST, 2018. Once you achieve your VIP status, you will retain this status until 11:59pm EST on April 30. To maintain your VIP status the following year (in 2019), you must re-earn all badges in 2018.

What do I get as a VIP member?

VIP members receive a more personalized experience and insider access to top-tier benefits including:

  • Personalized outfit boxes created just for you
  • Free shipping on ALL orders (minimum $10) and up
  • Exclusive VIP invites to events
  • A VIP anniversary gift
  • Premium access to contests
  • And more personalized offers

 

ACCOUNT

How do I update my account profile?

Mobile app: Go to the “My Profile” section and swipe left to go to “Personal Info”. From here, you’ll be able to update your profile details.
Online: Go to the “My Profile” section of your account on the website to update your personal details.

Do I need both Dynamite and Garage accounts and apps?

Your account, whether created at Dynamite (in-store, online or on the app) or Garage (in-store, online or on the app), is valid for both brands and is specific to your email address.

You can use the Dynamite app to identify yourself (present your loyalty card, use your rewards) in a Garage store (and vice versa), but if you want to live the complete brand experience, it’s recommended to have both apps.

Can I transfer my account/badges/offers to others?

Unfortunately, you cannot transfer your account/badges/offers to others, since your account is personal and cannot be shared with anyone. This includes your customer ID, badges earned, and any personalized offers collected.

How do I cancel my membership?

Call our Customer Experience Department to cancel your membership:
Canada: 1.888.882.1183
USA: 1.888.342.7243

Who can I contact if I have more questions?

For other inquiries, please feel free to check out our Terms and Conditions or contact our Customer Experience Department at 1-888-882-1138 (Canada) and 1-888-342-7243 (USA).