Depending on the item(s) you purchase on and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods. Shipping costs are based on the shipping method of your choice. Your total shipping charges will be automatically calculated at checkout prior to the completion of your order. Please note that shipping times do not include processing time (items generally take 1-2 business days to process).

How much does it cost to ship?

(3-7 business days)
(2-3 business days)
(1-2 business days)
$0 - $49.99 $9 $15 $20
$50 and more Free $15 $20
Pickup in-store (New!)* Free - -


For remote locations, please add an additional 2-5 business days to each shipping method's expected delivery time. If you are not sure whether your location is remote, please click here for all the details.

Note: Free shipping offers promoted on or in promotional emails do not apply to orders being shipped to Nunavut, Yukon, the Northwest Territories or areas outside of the continental USA (this includes Alaska).

* Currently only available in select locations.

NEW! Pickup your order in one of our Dynamite Stores (Try it, it's FREE!)

Prefer to have your order shipped to a nearby store at NO charge? You'll LOVE the new shipping feature we're testing! For the moment, only select regions will be able to order online and enjoy FREE shipping to one of our store locations. Please note that "Pickup in-store" might not be offered in all stores within selected regions. To see if you are eligible, please proceed to checkout as usual. If your Postal Code is within region, you will be prompted to select the "pickup in-store" option, or to opt out.

How does "Pickup in-store" work?

1. Choose the store you would like to pick up your item(s) from. 2. Place your online order. 3. Your order will be shipped to the store you selected within 2-5 business days. 4. We'll give you a call when it's ready for pickup. 5. Bring your confirmation email to the store and receive your purchase!


Why use "Pickup in-store"?

  • Convenient pickup locations!
  • You can try on your items right away.
  • Get fashion tips from our friendly staff.
  • It’s FREE!


You have 15 days to pick up your order from the moment you receive our phone call. After that, the store will return the merchandise to our Distribution Centre and you will no longer be able to claim your order. Please note a return postage fee of $9.00 (plus applicable taxes) will be deducted from your total refund.

Important: Please wait for our call before you come in store to collect your order. You will also need to bring a valid photo ID or a proof of purchase; this can be a physical or a digital copy of the "Order confirmation" email. If you are asking someone else to pick up your order on your behalf, the person needs to bring a valid photo ID AND a proof of purchase.

If you have any questions about 'Pickup in-store', please go on our FAQ page here.


How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the 'track order' option here and enter your order number and email address or sign into your account.

What you should know:

  • We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.
  • You will not be charged for items purchased with a gift card, e-gift card and/or credit card until the items have been shipped. You will be charged for items purchased with PayPal or Virtual Debit Card immediately upon order confirmation.
Want to ship internationally?

At the moment, we only ship to Canada and the United States. For international orders, please contact [email protected]

If you have any questions, please don't hesitate to contact our Customer Experience Department by email or by phone at 1-888-882-1138 (Canada) and 1-888-342-7243 (USA).