SHIPPING & DELIVERY
Getting your order out as soon as possible is super important to us.
TIMINGS & COSTS
For a limited time, Dynamite is offering FREE STANDARD SHIPPING on all online orders of $50 and more to Canada, after applied discounts and before taxes.The cost for shipping will automatically be deducted at checkout for all eligible orders. This offer does not apply to orders being shipped to Nunavut, Yukon or the Northwest Territories.
|Shipping Method||Order Threshold||Cost||Timing|
|Standard||Orders $50 & Up||FREE||3-7 Business Days|
|Standard||Orders up to $49||$9||3-7 Business Days|
|Express||-||$10||2-5 Business Days|
|Same-Day, Powered by Uber
*Select Locations Only - See Below
IMPORTANT UPDATE FOR BC RESIDENTS:
Our courier partners are experiencing operational delays following the natural disaster. Please note: all orders being shipped to British Columbia may experience a delay of up to 10 business days for a limited time. Additionally, our ship to store shipping method will currently be disabled for the time being. Our thoughts are with everyone impacted.
For an update on when to expect your order to be delivered by, please refer to our updated timelines below:
|Shipping Method||Order Threshold||Cost||Timing|
|Standard||Orders $50 & Up||FREE||3 - 14 Business Days|
|Standard||Orders up to $49||$9||3 - 14 Business Days|
|Express||-||$10||1-7 Business Days|
SAME-DAY DELIVERY WITH UBER
We offer same-day delivery with Uber to Montreal and Southern Toronto Areas! Eligible customers within the designated delivery zones below will be able to choose the "same day" delivery option at checkout.
Toronto & Montréal Area
Delivery Zone, 13-15 km radius from the following locations, including our Montréal Distribution center:
Scarborough Town Centre
Square One Shopping Centre
Carrefour de la Rive-Sud
Upper Canada Mall
Bayshore Shopping Centre
Stone Road Mall
Bramalea City Centre
Lime Ridge Mall
White Oaks Mall
Pickering Town Centre
Erin Mills Town Centre
Les Avenues Vaudreuil
Galeries Rive Nord
Carrefour de l'Estrie
Dynamite Distribution Center: 5592, rue Ferrier, Ville Mont-Royal, Québec H4P 1M2
Yes, there is. Orders/purchases must be made before 3 p.m. (ET) to qualify for same-day delivery. Any orders placed after 3 p.m. (ET) will be delivered the following day. Also, same-day service will be limited on provincial and national holidays.
You are limited to that nearby store's inventory! You may notice that only select items are eligible to be shipped with this method, this is simply because only items available at the originating shopping center will be eligible. If you find yourself wanting something that isn't offered, you may order them separately or opt for Express shipping at the same price!
It's actually even better. Once the order has shipped, a tracking link to the Uber Express website will be sent via SMS to the mobile phone number provided at checkout. You will also receive your order confirmation and shipping confirmation emails as usual.
FREQUENTLY ASKED QUESTIONS
We currently use Canada Post and Intelcom as our courier partner across Canada, and Canada Post for our express orders in Canada.
There are no hidden fees. At checkout, you'll be provided an order total in your preferred currency, which includes duties and taxes.
Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us by email by filling out the form here.
In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will only receive the shipping confirmation email when the last item has shipped. However, you can view the tracking for each item on the order tracking page.
All shipping costs are non-refundable.
Right now we currently offer international shipments to the United States, Australia, the Uk and France, and will be expanding worldwide in the future.
For shipping options and costs for orders with shipping addressed outside of Canada, please refer to our international policy page here.
TAXES AND DUTIES
Duties, taxes and custom fees are treated differently depending on what country you are shipping to. We currently offer to prepay these fees upfront, you will not have to pay for these fees seperately when your order arrives because they are included in your order total.
See our Payment Info for Dynamite's full terms.
Pre-paid duties will not be subjected for a refund, however in the case where we cannot fufill item(s) in your order for any reason, you will be refunded for duties on those items.
Duties and taxes are calculated based on where they are made, on the specific items ordered, the value of your purchase and the destination of your order. These additional fees are added to your order total in your shipping cart at checkout so you will not have to worry about being charged extra fees when your order is delivered.
Yes, of course! To track you order, click the 'Order Tracking' link at the bottom footer of the website (if you on mobile, it can be found under the 'Orders' dropdown) and enter your order number, order email and billing postal code. It's that easy.
We will also be sending you a 'Shipping Confirmation' email with all your tracking number once your order has left our distribution center.
Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.
No, we do not deliver to PO Box addresses.
No, you may only ship to one address per order.
If you desire to ship items to multiple locations, you will need to place seperate orders for each address.
ORDER CUT-OFF TIMES
Orders placed before our shipping cut-off time of 2pm EST will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
- We ship only on business days. Business days are from Monday to Friday, excluding holidays.
- Please note that shipping times do not include processing time - orders generally take 1-5 days to be processed.
- You will not be charged for items purchased with a gift card, e-gift card and/or credit card until the items have been shipped. You will be charged for items purchased with PayPal or Virtual Debit Card immediately upon order confirmation.