SHIPPING & DELIVERY
Getting your order out as soon as possible is super important to us.
HOW FAST IS YOUR SHIPPING?
We estimate that you will receive your order within 2-5 business days of its ship date using standard shipping with Intelcom, and 1-3 business days with Express Shipping. For Quebec and Ontario residents, orders should be received within 2-3 business days. Lastly, for orders that are eligible for same-day Uber delivery, your order will come within 1 day if your order was placed before 3 p.m. (ET), otherwise it will be shipped the following day.
Shipping times may vary, but rest assured we are committed to shipping your order as quickly as possible!
TIMINGS & COSTS
For a limited time, Dynamite is offering FREE STANDARD SHIPPING on all online orders of $60 and more to Canada, after applied discounts and before taxes. The cost for shipping will automatically be deducted at checkout for all eligible orders. This offer does not apply to orders being shipped to Nunavut, Yukon, the Northwest Territories or Northern Québec.
|Shipping Method||Order Threshold||Cost||Timing||Timing for Quebec & Ontario Residents|
|Standard||Orders $60 & Up||FREE||2-5 Business Days||2-3 Business Days|
|Standard||Orders up to $59.99||$9||2-5 Business Days||2-3 Business Days|
|Express||-||$14||1-3 Business Days||1-3 Business Days|
|Same-Day, Powered by Uber
*Select Locations Only - See Below
|-||$10||1 Day||1 Day|
*Due to seasonal increases in volume during the holiday period, you may experience slight delays.
SAME-DAY DELIVERY WITH UBER
We currently offer same-day delivery with Uber to select provinces across Canada! Eligible customers within the designated delivery zones below will be able to choose the "same day" delivery option at checkout.
*PLEASE NOTE Holiday 2022 Schedule: Our Same-Day Delivery service with Uber will NOT be avaliable from December 23rd 12 p.m. (ET) to December 28th, 2022. Additionally, service will also be paused from December 31st, 2022 until January 1st 2023 and will resume January 2, 2023.
Delivery Zone, 13-15 km radius from the following locations, including our Montréal Distribution Centre (5592, rue Ferrier, Ville Mont-Royal, Québec H4P 1M2):
Cross Iron Mills
South Edmonton Common
West Edmonton Mall
British Columbia Area
Guildford Town Centre
Mayfair Shopping Centre
Metropolis at Metrotown
Orchard Park Shopping Centre
Outlet Collection Winnipeg
New Brunswick Area
Nova Scotia Area
Halifax Shopping Centre
Mic Mac Mall
The Village Shops
Bayshore Shopping Centre
Bramalea City Centre
Canada One Factory Outlet
Erin Mills Town Centre
Heartland Town Centre
Lime Ridge Mall
Markville Shopping Centre
New Sudbury Centre
Outlet Collection at Niagara
Pickering Town Centre
RioCan Durham Centre
Scarborough Town Centre
Square One Shopping Centre
St. Laurent Shopping Centre
Stone Road Mall
Tanger Outlets Ottawa
Upper Canada Mall
White Oaks Mall
Carrefour de la Rive Sud
Carrefour de L'Estrie
Carrefour du Nord
Centre Com. Les Rivieres
Centre Riocan Ste-Foy
Galeries de la Capitale
Galeries Rive Nord
Les Avenues Vaudreuil
Les Galeries Chagnon
Mega Centre Notre-Dame
Montreal Premium Outlets
Plaza Des Recollets
Tanger Outlets St-Sauveur
Yes, there is. Orders/purchases must be made before 3 p.m. to qualify for same-day delivery. Any orders placed after 3 p.m. will be delivered the following day. Also, same-day service will be limited on provincial and national holidays.
Yes, you are limited to that nearby store's inventory! You may notice that only select items are eligible to be shipped with this method, this is simply because only items available at the originating shopping center will be eligible. If you find yourself wanting something that isn't offered, you may order them separately or opt for express shipping at the same price!
It's actually even better. Once the order has shipped, a tracking link to the Uber Express website will be sent via SMS to the mobile phone number provided at checkout. You will also receive your order confirmation and shipping confirmation emails as usual.
SAME-DAY PICK-UP IN-STORE
Yes, there is. Orders placed after 3 p.m. will be ready for pick-up the following business day at the same store selected at checkout.
You will receive a "Ready for pick-up" email when it is time to come by the store to get your package.
This service will be available in all stores across Canada, depending on the store's inventory.
No. You are limited to your nearby store's inventory. You may notice that only select items are eligible to be shipped with this method, this is simply because only items available at the originating shopping center will be eligible. If you find yourself wanting something that isn't offered, you may order them separately or opt for express shipping.
You will receive a "Ready for pick-up" email once your order is ready to be collected in-store. We kindly ask that you wait for that email before coming to pick up your order. You have 3 days to pick up your order from the moment you receive your "Ready for pick-up" email. After that, the store will return the merchandise to our Distribution Centre and you will no longer be able to claim your order.
You have 3 days to pick up your order from the moment you receive your "Ready for pick-up" email. After that, the items will be returned to the shelf and no longer be reserved for you.
Stop by our store and head to the cash as usual with a valid photo ID and your "Ready for pick-up" email available. Your pick-up location as well as the store's phone number and opening hours will be indicated on your "Ready for pick-up" email.
You will need a valid photo ID and your "Ready for pick-up" email (physical copy or shown on your mobile device).
A temporary hold on your credit card will be placed, but you will only be charged for items once you pick up your order. Additionally, you will only be charged for the things you take. If, when collecting in-store, there are items you no longer want to purchase, or for any reason you change your mind, you will not be charged for those items.
The order will be ready for the next opened business day.
FREQUENTLY ASKED QUESTIONS
There are no hidden fees. At checkout, you'll be provided an order total in your preferred currency, which includes duties and taxes.
Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us by email by filling out the form here.
In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will only receive the shipping confirmation email when the last item has shipped. However, you can view the tracking for each item on the order tracking page.
All shipping costs are non-refundable.
TAXES AND DUTIES
Duties, taxes and custom fees are treated differently depending on what country you are shipping to. We currently offer to prepay these fees upfront, you will not have to pay for these fees seperately when your order arrives because they are included in your order total.
See our Payment Info for Dynamite's full terms.
Pre-paid duties will not be subjected for a refund, however in the case where we cannot fufill item(s) in your order for any reason, you will be refunded for duties on those items.
Duties and taxes are calculated based on where they are made, on the specific items ordered, the value of your purchase and the destination of your order. These additional fees are added to your order total in your shipping cart at checkout so you will not have to worry about being charged extra fees when your order is delivered.
Yes, of course! To track you order, click the 'Order Tracking' link at the bottom footer of the website (if you on mobile, it can be found under the 'Orders' dropdown) and enter your order number, order email and billing postal code. It's that easy.
We will also be sending you a 'Shipping Confirmation' email with all your tracking number once your order has left our distribution center.
Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.
No, we do not deliver to PO Box addresses.
No, you may only ship to one address per order.
If you desire to ship items to multiple locations, you will need to place seperate orders for each address.
ORDER CUT-OFF TIMES
Orders placed before our shipping cut-off time of 2pm EST will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
- We ship only on business days. Business days are from Monday to Friday, excluding holidays.
- Please note that shipping times do not include processing time - orders generally take 1-5 days to be processed.
- You will not be charged for items purchased with a gift card, e-gift card and/or credit card until the items have been shipped. You will be charged for items purchased with PayPal or Virtual Debit Card immediately upon order confirmation.