GOT QUESTIONS? WE’VE GOT ANSWERS.

Click on the side menu to be directed to FAQs related to your specific issue or click below to read up on our complete policy pages.

Scroll down to be directed to FAQs related to your specific issue or click below to read up on our complete policy pages.

GDI'S CHARITABLE IMPACT

MAKING A DIFFERENCE AT GDI

From group volunteering, charitable donations and fundraising initiatives, we're passionate about giving back to organizations locally and around the world. Dedicated to making a positive impact, Groupe Dynamite's charitable initiatives focus on supporting causes that matter to our employees. By taking a collaborative approach to fundraising, we integrate employee involvement beyond our long-standing local and global partnerships.

CHARITIES WE PROUDLY SUPPORT:

  • Centraide
  • United Way Worldwide
  • One Tree Planted
  • The Cure Foundation
  • OutRight Action International
  • Canadian Red Cross
  • Canadian Women's Foundation

Groupe Dynamite is a Canadian-based global fashion retailer with two brands at the heart of its success, Garage and Dynamite operating more than 350 stores in Canada and worldwide.

OUR TOP FAQS

The following Eligibility Requirements must be met in order for an item to qualify for a refund:

  • The order was placed within the last 30 days (this date can be found in your order confirmation email).
  • The product is in new condition, unworn, unused and unwashed.
  • Third-party brands must be returned in their original packaging (Ex: Shoes in shoe box, beauty product in case etc.).
  • The product has its original price tags attached.
  • Intact shoes can only be returned or exchanged if they are in original condition with protective film (if applicable).

Final sale on:

  • Earrings, fragrance, underwear, face masks and beauty products.
  • Clearance products in the sale section with “Final Sale” in the product name.
  • Wellness products by Smilemakers brand.
  • Gift cards/E-gift cards.

Final Sale items cannot be returned or exchanged, inclusive of items that were purchased as a gift. Unfortunately, no exceptions will be made for sizing, fit, or fabric issues. Note: If by any chance a final sale item is returned by mail, the item will automatically be reshipped to the customer's shipping address.

For all information regarding returns & refunds, please visit our Return Policy Page here.

Please allow up to 7 business days from the order placement date to receive your order with our standard shipping method.

To view the status of pending orders, you can visit the 'Order Tracking' page here where you will be asked to fill out your order number and email address. Your orders will be itemized by number and you can view the details and status of each item by clicking on the related order number.

We will also be sending you a 'Shipping Confirmation' email with all your tracking numbers once your order has left our Distribution Center.

Unfortunately not - Once an order is submitted it cannot be modified or cancelled. If the package is returned to sender, we will refund you completely.

Upon receipt of your item, please allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account.

Don't panic! Pre-paid return labels must be printed and are not physically included in your pacels. To access your pre-paid return label, follow these 3 easy steps:

  • 1. FIND YOUR ORDER:
    Log in to your online account, select "Order History" under your profile tab to find your order from which you wish to return an item. If you checked out as a guest, fill out the tracking form.
  • 2. PRINT YOUR PRE-PAID RETURN LABEL:
    After locating the order, select “Print Return Label”. Your information will be pre-populated for your convenience.

    Ordered as a guest? Select "Print Return Label" from the pop-up to print.
  • 3. LABEL PACKAGE & DROP OFF:
    Securely attach the return label to your package (preferably in the original packaging) and drop-off your package at any UPS office.

Received your order in multiple packages?

Please wait until you receive all your items/packages to make your return, due to the fact that we provide one return label per order and duplicate shipping labels are refused by most carriers.

For all information on to how to return an item, please refer to our return policy page here.

ORDERS & SHOPPING

It's easy! Click on the flag at the very top of the page to select the location you'll be shipping to. Once selected, click 'DONE'.

Click the item(s) you'd like to purchase, select a color, and size, and then 'ADD TO BAG.' You will then be prompted to 'Start Checkout' and proceed to check out or continue shopping.

To check out, click the bag icon on the upper right corner after you have placed the last item you'd like to purchase in your cart. Once on your Shopping Bag page, click the 'Start Checkout' button. During the checkout process, you will see your merchandise total and calculations for any appropriate shipping fees and taxes.

Once completed, an order confirmation email and status updates will follow.

We display and collect payments in the local currency when you select your preferred shipping country. You will be charged in the currency listed at checkout, including all shipping costs and any applicable duties and taxes required by the customs in the destination location. Your order total amount is guaranteed at the exchange rate at the time your order is placed. No surprises!

You will find it attached to the email you received when your order was shipped, or in the details of your purchase under the "Order History" tab when logged in to your account on the app.

Please note that your receipt is essential for exchanging or returning items. You can show it on your mobile device or present a printed copy.

SHIPPING & DELIVERY

We estimate that you will receive your order within 3-7 business days of its ship date using standard shipping with UPS, and 2-5 business days with express shipping and 1-3 business days with priority shipping, both using UPS express.

Shipping times may vary, but rest assured we are committed to shipping your order as quickly as possible!

For a limited time, Dynamite is offering FREE STANDARD SHIPPING on all online orders of $60 and more to USA, after applied discounts and before taxes.The cost for shipping will automatically be deducted at checkout for all eligible orders. This offer does not apply to orders being shipped to areas outside of continental USA.


Shipping Method Order Threshold Cost Timing
Standard Orders $60 & Up FREE 3-7 Business Days
Standard Orders up to $59.99 $9 3-7 Business Days
Express - $10 2-5 Business Days
Priority - $20 1-3 Business Days
Same-Day,
Powered by Uber
*Select Locations Only
- See Below
- $10 1 Day
*Due to seasonal increases in volume during the holiday period, you may experience slight delays. Please note: timing indicated are estimates.

All shipping costs are non-refundable.

Yes we do! We currently offer same-day delivery with Uber to Select States across the United States! Eligible customers within the designated delivery zones below will be able to choose the ""same day” delivery option at checkout.

Locations
Delivery Zone, 13-15 km radius from the following Dynamite locations:

Illinois
Woodfield Mall, Schaumburg

New Jersey
Cherry Hill Mall, Cherry Hill
Menlo Park Mall, Edison

New York
Smith Haven Mall, Lake Grove
Staten Island Mall, Staten Island

Yes, there is.

Same-day Uber delivery
Orders/purchases must be made before 3 p.m. (ET) to qualify for same-day delivery. Any orders placed after 3 p.m. (ET) will be delivered the following day. Also, same-day service will be limited on state and national holidays.

Priority Shipping
Orders placed before our shipping cut-off time of 2 p.m. (ET) will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

There are no hidden fees. At checkout, you'll be provided an order total in your preferred currency, which includes duties and taxes.

In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will receive a shipping confirmation once each parcel is on its way, inclusive of a final package shipping confirmation email. Also, you can view the tracking for each item on the order detail page.

Don't panic. It's coming. To give you the quickest delivery possible, your order may come in multiple shipments. You will receive a shipping confirmation once each parcel is on its way, inclusive of a final package shipping confirmation email.

SAME-DAY PICK-UP IN-STORE

Yes, there is. Orders placed after 3 p.m. will be ready for pick-up the following business day at the same store selected at checkout.

You will receive a "Ready for pick-up" email when it is time to come by the store to get your package.

This service will be available in all stores across the United States, depending on the store's inventory.

No. You are limited to your nearby store's inventory. You may notice that only select items are eligible to be shipped with this method, this is simply because only items available at the originating shopping center will be eligible. If you find yourself wanting something that isn't offered, you may order them separately or opt for express shipping.

You will receive a "Ready for pick-up" email once your order is ready to be collected in-store. We kindly ask that you wait for that email before coming to pick up your order. You have 3 days to pick up your order from the moment you receive your "Ready for pick-up" email. After that, the store will return the merchandise to our Distribution Centre and you will no longer be able to claim your order.

You have 3 days to pick up your order from the moment you receive your "Ready for pick-up" email. After that, the items will be returned to the shelf and no longer be reserved for you.

Stop by our store and head to the cash as usual with a valid photo ID and your "Ready for pick-up" email available. Your pick-up location as well as the store's phone number and opening hours will be indicated on your "Ready for pick-up" email.

You will need a valid photo ID and your "Ready for pick-up" email (physical copy or shown on your mobile device).

A temporary hold on your credit card will be placed, but you will only be charged for items once you pick up your order. Additionally, you will only be charged for the things you take. If, when collecting in-store, there are items you no longer want to purchase, or for any reason you change your mind, you will not be charged for those items.

The order will be ready for the next opened business day.

For all information regarding shipping, please visit our Shipping Policy Page

ORDER TRACKING

Yes, of course! To track your order, click the 'Order Tracking' link at the bottom footer of the website (if you are on mobile, it can be found under the 'Orders' dropdown) and enter your order number, order email and billing postal code. It's that easy.

We will also be sending you a 'Shipping Confirmation' email with all your tracking numbers once your order has left our Distribution Centre.

It's actually even better. Once the order has shipped, a tracking link to the Uber Express website will be sent via SMS to the mobile phone number provided at checkout. You will also receive your order confirmation and shipping confirmation emails as usual.

Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

RETURNS, EXCHANGES & REFUNDS

For USA orders, regular priced and sale merchandise can be returned within 30 days since the order was placed.

*Please note that we do not accept returns on CLEARANCE items, underwear, earrings, fragrance, or any other product marked ""Final Sale"". Exceptions may be made if the merchandise was found to be defective.

To make things easier for you, we now offer free returns by mail for all online orders.

Please note: In-store purchases cannot be returned by mail and all exchanges must be done at store level.

A. RETURNING BY MAIL:

  • 1. FIND YOUR ORDER:
    Log in to your online account, select "Order History" under your profile tab to find your order from which you wish to return an item. If you checked out as a guest, fill out the tracking form.
  • 2. PRINT YOUR PRE-PAID RETURN LABEL:
    After locating the order, select “Print Return Label”. Your information will be pre-populated for your convenience.

    Ordered as a guest? Select "Print Return Label" from the pop-up to print.
  • 3. LABEL PACKAGE & DROP OFF:
    Securely attach the return label to your package (preferably in the original packaging) and drop-off your package at any UPS office.

    Important to note when packing your order:

    WHAT DO I DO IF MY ORDER WAS SHIPPED SEPARATELY AND HAD MULTIPLE TRACKING NUMBERS?

    It is important to note that if your order was shipped with several tracking numbers it still must be returned together with one pre-paid return label. Please wait for your entire order before deciding to return your items.

    You will only be eligible for one pre-paid return label per order. Duplicate shipping labels are refused by most carriers.

    If you already returned part of your order the remaining items can always be returned in store.

  • 4. GET REFUND CONFIRMATION:
    Please allow up to 10 business days for your refund to be processed using the same method of payment as the original purchase. Once completed, you will receive an email confirmation.

    Please note: If you purchased using a credit card, once the return is processed, please allow 3 to 5 business days for the refund to appear on your statement. Delays may vary based on your financial institution.

B. RETURNING IN-STORE:

Bring the merchandise in its original condition with a proof of purchase (receipt) back to a store near you. Your item must meet all eligibility requirements (see below).

Your refund will be processed within 10 business days of receiving your items on your original method of payment.

Return shipping is totally FREE for a limited time only and there are no additional charges upon return of the merchandise. If duties & taxes are included in the product price, you will receive a full refund of those as well.

The pre-paid return label is the electronic document you will need to print to return your item(s) within the 30 day period. The instructions to finding your electronic pre-paid return label can be found below. The prepaid label will be auto-filled based on your profile and order information. If you checked out as a guest, fill out the tracking form below the check order section.

Exchanges must be made at store level. If you are unable to make it to a store for any reason and want a different item or size, please return the original item by mail (it's FREE) and place another order with us.

Upon receipt of your item, we will issue your refund for returned items within a day or two. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account. We’ll send you an email as soon as your return has been processed and the funds will take up to 10 business days to reach your account.

The following Eligibility Requirements must be met in order for an item to qualify for a refund:

  • The order was placed within the last 30 days (this date can be found in your order confirmation email).
  • The product is in new condition, unworn, unused and unwashed.
  • Brands must be returned in their original packaging (Ex: Shoes in shoe box, beauty product in case etc.).
  • The product has its original price tags attached.
  • Intact shoes can only be returned or exchanged if they are in original condition with protective film (if applicable).

Final sale on:

  • Earrings, fragrance, underwear, face masks and beauty products.
  • Clearance products in the sale section with “Final Sale” in the product name.
  • Wellness products by Smilemakers brand.

Final sale items cannot be returned or exchanged, inclusive of items that were purchased as a gift. Unfortunately no exceptions will be made for sizing, fit, or fabric issues. Note: If by any chance a final sale item is returned by mail, the item will automatically be reshipped to the customer's shipping address.

Oh, no! In circumstances where you consider a product to be defective, please bring the merchandise you wish to return in-store or email us the following at customerservice@dynamiteclothing.com:

  • A clear photo of the defective item, inclusive of the garment tag information.
  • Your order number.

Our Customer Service team will be happy to give you a full refund if your item is defective. The disposal or return of your defective item will be advised by our Customer Service team.

*If you received a garment with security tags still on it, please contact us for an immediate refund with a clear photo for the security tag on your garment.

Please note: Returns for purchases made in-store must be processed in-store.

For all information regarding returns and refunds, please visit our Return Policy Page

PROMOTIONS & COUPONS

The Dynamite and Garage Birthday Coupon and the Customer Satisfaction Survey Coupon can be redeemed both online and in-store. Redemption may vary for other coupons; please read the promo details fine print associated to that offer for more information.

Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases.

Since we offer exclusive in-store and online offers, they sometimes differ. Please note that online prices cannot be matched in-store.

To see what promotions & contests we are currently running please refer to our Promo Details Page

GIFT CARDS

You can purchase Dynamite gift cards in any Dynamite store and on dynamiteclothing.com here. Dynamite E-gift cards can only be purchased online. Dynamite gift cards are also available at other authorized retailers. You cannot use a Dynamite gift card or E-gift card to purchase a Dynamite gift card or E-gift card. Gift cards and E-gift cards may not be purchased online using Klarna as a payment method.

The maximum load value per card is $250. Dynamite reserves the right to limit the number of cards purchased.

Our standard shipping policy applies to gift card orders. Select your preferred shipping option at checkout. E-gift cards are delivered to the email address provided on the order form within 1-3 business days of the order confirmation. There is no shipping fee for E-gift cards.

Dynamite is not responsible for errors in the email or shipping address provided.

There is no limit on the number of cards that can be redeemed on one transaction.

To check your gift card or E-gift card balance, visit any Dynamite store or enter your card number and PIN here.

Unfortunately, lost or stolen cards will not be replaced. For the instance where you want to make a return and your original method of payment is a lost or stolen gift card, we can issue it on a new gift card no problem. Simply contact us to let us know.

Dynamite gift cards and E-gift cards do not expire.

Dynamite cards are not reloadable.

At this time, Dynamite cards cannot be added to your mobile app Wallets.

Dynamite’s standard return policy applies to purchases made with Dynamite gift cards and E-gift cards. Refunds on purchases made with a Dynamite gift card or E-gift card will be issued on a new Dynamite gift card (in-store) or Dynamite E-gift card (online).

This policy also applies to other gift cards and prepaid cards accepted by Dynamite (e.g., mall gift cards, Visa prepaid cards, Cartes Bonheur).

SIZE & FIT

Our size guides act as a general guideline for helping you find your size at Dynamite! You can find it while shopping on the product detail pages by clicking 'Size Chart' next to the size selection boxes or can view all of our size guides here. For third-party brands sold on our website, refer to the brand's official size guide on their website for the perfect fit.

If your measurements are in-between sizes, we recommend that you size up.

If you have questions about a specific style’s measurements, you can always reach out to our Customer team with your bust, waist, and high hip/low hip measurements and we’ll help you out.

Yes. Though our garments are true to size, all bodies are different and some fabrics have less stretch so can vary time to time. You can always reference our sizing guide, which features our general garment measurements for more specifics. We are always working to improve sizing and incorporate real feedback from our product reviews. Also note that some items are labeled and meant to be more oversized. If you do not desire the desired look on the model, we recommend that you size down.

Please refer to our on body measurements in our size chart for that perfect fit: Size Guide Page

PAYMENT & SECURITY

We offer all major payment methods like Visa, Mastercard, American Express, and PayPal, along with buy now, pay later options using Klarna. All local payment methods are available and viewable upon checkout.

Please note that if your order is shipped in multiple parcels, rather than be charged once, you will be charged separately per shipment. Rest assured, you will not be overcharged, just at different times. Like usual, a pre-authorization will be held prior to placing an order and dissapear within 5 business days.

Duties, taxes and custom fees are treated differently depending on what country you are shipping to. We currently offer to prepay these fees upfront and you will not have to pay for these fees separately when your order arrives since they are included in your order total.

See our Payment Info for Dynamite's full terms.

You will not be charged for items purchased with a gift card, e-gift card and/or credit card until the items have been shipped. You will be charged for items purchased with PayPal or a Virtual Debit Card immediately upon order confirmation.

For all information regarding payment and security please refer to our Payment Info Page

KLARNA

Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.

*CA resident loans made or arranged pursuant to a California Finance Lenders Law license

Select Klarna at checkout. Your purchase will be split into 4 equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

*CA resident loans made or arranged pursuant to a California Finance Lenders Law license

Only pay for what you keep. If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. If you have an upcoming payment due date – sit back and relax. If there is a delay in the online store registering a return Klarna will issue a new payment due date for the stuff you decided to keep.

There are no upfront fees or interest when you pay in 30 days or in installments through Klarna.

Monthly financing is available when you choose to open an account with Klarna at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time and can be used anywhere in the Klarna merchant network. View complete terms.

When you choose to pay in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score. Monthly financing applications will take credit score and credit history into consideration when determining if the application is approved.

*CA resident loans made or arranged pursuant to a California Finance Lenders Law license

For any question related to payment, you can reach out to Klarna directly. However, for any issues relating to a product or items missing from the order, you can contact Dynamite customer service. You can reach Klarna anytime at https://www.klarna.com/us/customer-service

In-store and online returns will follow the same process as any other purchase, regardless of payment method. Installments will be adjusted by Klarna and you will be refunded what you have already paid. At this time, no exchanges will be possible. After Dynamite refunds the items, you can re-purchase your item(s) by starting a new transaction and selecting a different payment method.

If your order is between $35-$1000 you will have the option to select Klarna at check-out.

It is currently not possible to select Klarna as a payment method if a gift card is in your cart at check-out.

You can contact Klarna's customer service at 844-552-7621 or Dynamite's customer service at 1-888-342-7243.

Please refer to Dynamite's Shipping & Delivery information page here.

Have more questions?
Visit Klarna.com.

LOYALTY

Dynamite Studio is a personalized loyalty program that rewards members for shopping in-store, online or on the app. Unlock personalized offers, see product recommendations, and get first dibs on all the hottest sales.

  • Unlock badges & earn up to 25% OFF
  • A 30% OFF birthday treat
  • Exclusive offers picked just for you
  • Personalized product recommendations
  • In-store events: you hear it first!
  • First dibs on the hottest sales
  • Access to your e-receipts
  • Reach VIP status: Unlock a VIP renewable badge to continue earning rewards plus free shipping on all orders $10+ and additional exclusive offers and more!

You can sign up to Dynamite Studio in any of the following ways:

  • Mobile App: Download the Dynamite app and create an account using a valid email address. It is available in the App Store and Google Play Store
  • Website: Sign up for the program on the Login/Register section or the “Get Rewarded” section at the top of the Dynamite website by creating an account with your email address.
  • In-store: During your checkout in-store, provide a valid email address and we'll send you an email with a link to complete your registration.
SIGN UP HERE

You can earn badges by completing shopping challenges with Dynamite in-store, online and/or on the app. Complete the challenges outlined below to unlock the following badges:


Badges and Rewards

BADGE CHALLENGE REWARD
Complete Profile Simply fill out your personal profile online or on the app to collect the badge and receive a birthday offer, on us! Already completed your profile in the first year of the program? Complete a quick style survey instead. 10% OFF
*One purchase, up to a maximum of $10 off
Buy 2 Ways Spend a minimum of $50* over the program year on a) each brand (Dynamite and Garage) or b) either brand on two different channels (in-store, on the app or online). 20% OFF
*One purchase, up to a maximum of $20 off
Spend $200 Collect the badge by spending a total of at least $200* over the program year at Dynamite and/or Garage. 20% OFF
*One purchase, up to a maximum of $20 off
Spend $500 Collect the badge by spending a total of at least $500* over the program year at Dynamite and/or Garage. 25% OFF
*One purchase, up to a maximum of $25 off
VIP Renewable Badge Once you've earned all 4 badges (Complete profile, Buy 2 ways, Spend $200, Spend $500) within the program year, you will unlock a VIP renewable badge. Once unlocked, you will earn an offer for every additional $200* spent over the program year. 25% OFF
*One purchase, up to a maximum of $25 off
More ways to save! Purchases at Garage will also contribute towards earning your badges (in-store, online or on the app).
*After discounts, before taxes, excluding the purchase of gift cards and shipping costs.
Earned badges and rewards will be available within 2 business days from the in-store purchase date and/or from when the online order is processed and shipped.

All your reward offers are stored in the “Offers” section on the app or in the "Offers" section within your Dynamite profile via the Dynamite website. Information stored includes earned rewards and personalized offers.

Rewards for earned badges can be redeemed in the following way:

  • In-store: Open the Dynamite app, scan your Loyalty ID and the offer barcode at the cash while making a purchase at Dynamite or Garage stores.
  • Online: Apply an available offer during checkout when shopping on the Dynamite or Garage website (ensure you are logged in prior to checkout).
  • Mobile app: Apply an available offer during checkout when shopping on the Dynamite or Garage app (ensure you are logged in prior to checkout).

For all information regarding our Loyalty program refer to our Get Rewarded Page

CONTACT US

COULDN'T FIND THE ANSWERS YOU WERE LOOKING FOR? WE'RE HAPPY TO HELP.


Customer Service Support Hours:
MON-FRI 9:00 a.m. to 12:00 a.m. EST
SAT-SUN 9:00 a.m. to 9:00 p.m. EST


Email us by filling out this form


Chat with our Live support team: Click the Messenger icon on the bottom right.


Call us at 1-888-342-7243


Need to contact a store?
Use the Find a store tool here


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